Shipping/Postage
All goods are sent in brand new mailing bags to ensure safe delivery and are packaged discreetly.
All goods will be dispatched within 24-48 working hours after receipt of payment. Please note that goods are not posted on Saturday or Sunday.
UK buyers - All items are sent by Second Class Mail or Second Class Recorded Delivery, unless you choose to upgrade your postage to First Class or Special Delivery (next day guaranteed receipt) in which case your item will be sent out by your chosen method.
International buyers - Items must be sent by Air Mail or Royal Mail International Signed-For service and you must choose one of these options when paying for your goods at the checkout.
Items Lost In Post
Very occasionally, parcels do get 'lost' in the postal system. We post all items within 24-48 hours of your order and any loss is entirely down to the postal service and not to any failure on our part. If your parcel fails to arrive after 15 working days (three weeks) then please contact us and we will take the appropriate action to remedy the situation.
Customs And/Or Import Charges For Overseas Buyers
You, the buyer, are responsible for any and all import or customs charges imposed by your Government when the package enters your country. You may be required to pay such charges before the package is released to you. A correctly completed Customs Declaration (CN22 or CN23) must be attached by us to any package sent outside Europe (ie. the rest of the world) and we will NOT, under any circumstances, illegally falsify any information on the Customs Declaration in order to reduce any import duties payable by you.
Returns
Any problems must be reported to us immediately and returns must be received by us within 14 days of the sale (proof of posting the item back to us may be requested in certain circumstances).
All the items we sell are brand new. Please choose your size and your item carefully and ask any questions before buying as this helps to ensure you receive the correct fit. However if you are unhappy with your purchase, please contact us within 3 days of receiving the item. If we feel it is appropriate for the item to be returned for exchange or refund then we will accept the item back provided only that it comes back in the exact same condition you received it, ie. in pristine and brand new, unworn, condition. It must be received back by us within 14 days of the date of sale.
The item must be returned in all the original unspoilt packaging, with all original tags and labels still attached, so that it is in a perfect re-sellable condition. There must be no traces of smoke, perfume or deodorant or any other odour on the item.
Any tights or stockings being returned with fancy dress outfits MUST NOT have been tried on or worn. For health and hygiene reasons, if they have been tried on, we will not accept any part of the fancy dress outfit back from you. The entire outfit will be returned to you at your expense.
(We are very strict on these conditions so that everybody who buys from us receives a perfect and immaculate item).
The goods will be thoroughly checked on their return to ensure that they adhere to these strict conditions and provided that they do we will exchange or refund the outfit for you. If they do not, the original item will be returned back to you at your expense.
In order to send out an exchange item, we would require a repostage & packaging fee from you. If we have agreed to refund then only the cost of the item will be refunded - postage and packing costs are not refundable.
If you believe the item to be faulty, and it has not been worn, please email us immediately on receipt of the item to let us know of the problem. The item must be returned to us within 14 days of the date of sale and must be in its original packaging with all original tags and labels still attached. We will, wherever possible, exchange the faulty item for the same or equivalent. If necessary, a refund will be given for the cost of the item but postage and packing costs are not refundable.
When returning goods you must, as a minimum, obtain a Certificate of Posting from the Post Office which will be needed in the event that the package is not received by us and a claim needs to be made (such a claim will need to be made by you as the sender of the item). We strongly recommend that you return goods by Recorded Delivery. The goods must be returned to us at your expense and such postage costs will not be refunded by us.
In the event of a refund, the cost of the item will be refunded in full, less a 10% re-stocking fee, less the original postage and packaging charge paid, in the same manner that you originally paid, ie. if you paid via PayPal you will be refunded via PayPal.
We do not, under any circumstances, accept returns of any pants/briefs/knickers, tights, stockings, socks or any other hosiery.
Contact Us
If you have any questions on any of our listings please click on the 'Contact Us' link at the top of every page to see our contact details. We will reply to you just as soon as we can.
